In recent years, there has been a trend across the industry for insurance and assistance
companies to employ a specialist claims handler to check claims on their behalf,
using their enhanced technical knowledge. This is a highly efficient method, that
ISS has adopted too, saving time and reducing the risk of error as the claim is
It also avoids time-consuming and costly direct negotiations with local suppliers,
for whom, in some circumstances, a language barrier could add additional complications.
We first implemented this method in Greece almost 20 years ago, on behalf of a large
British travel insurer. We have consistently reduced costs since then by over 25%
and maintained the average case cost during that period.
Our claims handling team has built up a large network of doctors and medical service
suppliers. It currently contains 400 contacts throughout Greece and the Islands.
This is an important resource that we are continuing to develop for the benefit
of our clients and local experts.